A lesson to be learned...

I noticed one of the Cdory dealer has on his web site the slides of the the Cdory Going through the Break water on the Columbia. where the coast Guard train some of those slides sould be on the Cdory web site.
When i ask the seasport dealer how the cdory are in rough water. his feeling was there wouldn't do well. When i ask Bob that question a few week ago on this forum he said he felt there as sea worthy as the seasport. So the reps dont know just how good there are had it not have been for cbrats i would have bought a Seasport. so they need educated on there new product line Plain and simple.
 
Matt

As always it is good to hear the dealers perspective on topics. One thing we have not heard is how the show went as far as new boat sales or leads. We of course have heard that Ranger Tugs did well with several sales.
 
Good thread we have going here.
Jack, I was just bust'n your chops a bit. This snow is getting me and I needed a boat fix. So, I just start going thru my pics...and thought, wow, I can share this experience virtually, just cause I am here. WHY NOT...it was a great moment in my life driving that wedding party to the wedding.

I mean, even if I do not even have a daughter, and, my wife is not the the bridesmaid to the right ,,,(brides sister by the way)......but, it was one hell-ofa-day on the boat!!!

I hate it when this happens some time, but those that have not been C-Brats for some years....well, they have no virtual appreciation of what us old C-brats are going thru.... yet.

Next year, they will understand better.

May your next day on the water be a boat full of folks,
May your next sunrise be from the cockpit

Out.
 
Here is a link to the site of an organization (small) that builds quality boats, and knows customer service: (check some of the owners remarks.)

http://montgomeryboats.com/

Yes they are blow boats, but the business model is quite apparent. Yes, the are niche boats, without a lot of advertising, but they are a going concern, and they get the word out on the internet.

And No, I don't want to see our C-Dory dealers go out of business, but there is a lesson to be learned here. (The factory keeps the website current, and the owners provide positive PR).

I am not saying that SS does not do good customer service, but that brand awareness would be improved some. Better if folks recognize it as a C-Dory than as a "cute boat."

Harvey
SleepyC :moon
 
Has anyone heard what changes, if any, Sea Sport is going to make in the C-Dory dealership lineup? We need dealers that understand our boats strengths.
I'd like to see them support the existing network.
 
At this point we have been told there will be no changes. We have been told that there will be a 3-5% price increasee, but have not received documentation as far as pricing and options.

So I guess, technically, almost anything could happen, since the dealers don't have agreements with Sea Sport.
 
Milehog":264enw78 said:
Has anyone heard what changes, if any, Sea Sport is going to make in the C-Dory dealership lineup? We need dealers that understand our boats strengths.
I'd like to see them support the existing network.

We also need people to buy boats. Important for the dealers and the manufacturer. There's frequently a lot of discussion about used boats on here, and occasionally the dealers do have one they've taken on trade or consignment. But, if people don't buy new boats, there won't be any support to be had.

Some of us like the smell of fresh fiberglass. We want to be the first one to put a ding in the gelcoat. :wink:

When cruising in the PNW, everywhere we went with Wild Blue, people knew about C-Dorys. When cruising in other parts of the country, we get more questions from other boaters who aren't familiar with the brand. While spending a couple months on the Erie Canal and the Trent-Severn last year, we had quite a few big boat owners ask about our boat... and a few that came up and asked us if they could just take a peek inside. The wife wants to know if there is a "real head" and the husband wants to see the helm. When we start talking about all the places we've towed this boat, you can absolutely see the wheels turning in their heads. Certainly, the big boats allow you to "live larger"... but at the cost of seeing a lot of the same water over and over. For some of these folks, it's less about the cost of fuel and more about the EASE of getting to the really good cruising areas. We were often the smallest boat on the wall or in a marina, but there was always interest in our boat. (Maybe it was the cat on a leash? 8) )

There's a lot of discussion here about the C-Dory being economical, and don't get me wrong, this IS important. But, if someone is trying to get into one of these boats as inexpensively as possible, they will be buying used. If I were a dealer or manufacturer, I'd be trying to get to the people who will buy new boats. When we ordered Wild Blue, the C-Dory factory would occasionally run an ad in PassageMaker magazine... they promoted the CD-25 and TomCat as "the Trailerable Trawler". SMART. Jeff left C-Dory, the ads went away... well, we know the rest of this story. If you want to sell new boats, it's important to understand who BUYS new boats.

Has any dealer/mfg ever taken one of these boats to an RV show? People are there looking for "the dream", too. How about the trawler events around the country? Great Loop gatherings?

The people on this forum already know about these boats. We love these boats. Participation by dealers and the manufacturer promote a connection and keep people in the C-Dory "family." There are PLENTY of us here who bought a C-Dory BECAUSE of this forum. So, it's always been my belief that anyone who wants to sell these boats should have a presence here. If someone is looking to buy a C-Dory, they WILL find this site. But, if one is looking to find the buyer who doesn't know the brand, you go where the potential buyer is and introduce and create the desire.

In the mid-90s, we bought our first American Coach (nice, high-end diesel motorhomes). I mentioned to the AC factory folks that they were missing an opportunity and suggested they have a display at the Sturgis Motorcycle Rally. They did... introduced a lot of people with discretionary income to the brand and sold some coaches. There are a lot of H-D enthusiasts who like to trailer their bikes, and what better way? Over the next couple years, LOTS of RV dealers/manufacturers started showing at the rally. You go where the buyers are.

Now, keep in mind that a good portion of my income was made because of and around advertising. I have said, "When times are good, you should advertise; when times are tough, you HAVE to advertise." That doesn't only mean running ads in what's left of the powerboat magazines, because the person who buys a bubble boat isn't likely going to consider one of our boats. But, the person who bought a big cruising boat a few years ago may be looking for "the next chapter." Same with RVers. Or people who attend hunting/fishing/sport shows.

Selling a boat like the C-Dory requires some educating. People need to see how this boat can be used... how it's NOT the ski boat your family had when you were a kid.

I used to charge good money for a 4 hour seminar on marketing and promoting. I just gave some ideas here for free. It would take some time and effort to implement some of these ideas, but different times call for different marketing. And having a couple thousand "ambassadors" for the brand on this forum is certainly good for leads. Remember that, Brat friends, the next time you're inclined to steer someone towards a used boat. Steer 'em to a dealer or the manufacturer... when they have good sales, they can afford to give us the support we like to see.

Sorry if I got windy here. I started this thread to point out how something good can go wrong when a manufacturer loses touch with their customer base. I'm not a "rah-rah" guy for anyone, but, like many of the people here, I do understand who buys these boats and why. A couple times in the past 3 1/2 years, I gave some suggestions to the factory folks. The response: "Yeah, we've talked about that and that's not the way we do it." Three different businesses at the helm of the C-Dory factory in three years. And not a one who asked, "What can we do to make this boat even better and sell more boats?"

One of the most enlightening things I did early in my studio career was invite a couple successful photographers into my studio and ask them to tell me what I was doing wrong or could be doing better. Everything from the way the phone was answered to way an order was assembled. Then, I did the same for them. There were some "Ah-ha" moments and some careful consideration. And everyone learned something and hopefully improved productivity. And at the end of the business day (or quarter), that's what it's all about.

Sometimes you have to put aside "that's not the way we do it" and consider what else might work.

Best wishes,
Jim B.
 
"That's not the way we do it" is a close cousin to "that's the way its always been done".

Sometimes there are valid reasons for "the way we do it". Sometimes it's a repsonse to condistions that existed long ago and has never been questioned since.

Here's the story supoosedly from the IBM business school about Gorillas.

A large cage in the middle of a large room is filled with four Gorillas. In the middle of the cage is a set of stairs, and hanging above the stairs is a bunch of bananas.

One of the Gorilla's figures out that by climbing the stairs he can get the bananas.

Except that when he tries it, all the Gorillas are hit with a high pressure water hose. Gorillas hate that. So any time one of the Gorillas goes for the bananas, they all get hit with the water. This goes on for some time, until none of the Gorillas will ever go near the stairs.

At this point, one of the Gorillas is removed, and a new Gorilla is introduced to the group. Of course he sees the bananas, and the stairs, and begins to move to get the fruit hanging from the top of the cage. In response, the other three Gorillas attack him to prevent being hit by the high pressure hose. This goes on until the new Gorilla will go nowhere near the stairs.

Again, remove one of the original Gorillas and introduce a new one. When he attempts to get the bananas, the other three Gorillas attack, him, including the most recent inductee. Again, this goes on until the new room mate ignores the stairs and bananas.

This continues on until none of the original Gorillas are present, and the cage is populated by four Gorillas who have never been hit by high pressure water jets, but still avoid the stairs and bananas.

Why? Because that's the way it's always been.

The condistion that existed that made avoiding the bananas necesary no longer exists, yet the Gorillas never change their behavior.

I shared this story in a Yacht Club newsletter once, and was accumsed by one member of alling him a monkey. He missed the point entirely! The original behavior was appropriate based on the condistions of the time. But conditions change, and we must adapt to the new reality. This means questioning some of our assumptions from before.
 
Wow Matt....

That is just banannas...... you have to keep your eyes on those banannas in business.

bananaB.sized.jpg

bananaA.jpg

banana.jpg



Now ORANGE-you glad we have new buisness births and ideas every day????

orange.jpg


Just think.... if L&N had realised they were in the freight moving business rather than in the train business....there would be L&N trucks coming into our neighborhoods now instead of the UPS brown truck and the White/Purple/Green truck of FedEx...... Now, what were the L&N colors or logo? Was not shaped like a coke bottle. Now....everyone saw that bottle shape in their minds??? :hug :idea :photo :idea :hug2

Man, I wonder if the tow motor has a clear ramp to the lake? I could use some time on ALOYSIUS...even if it is 14-18 degrees outside.
 
Matt, your statement that you don't have an agreement with SeaSport is interesting. How do you sell a C-Dory? Does SeaSport promise delivery, price or anything else? Any guarantee? I take it that there are no "official dealers" and anyone can order a C-Dory from them?

Actually, I prefer the C-Dory over a Ranger, except for the diesel. The C-Dory is more open, can plane, is lighter and is "less fancy". And cheaper. But it doesn't have Jeff.

Boris
 
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