Buyer beware!

bshillam

Member
Well, after a year from ordering our Alaska Series 240TDS we still don't have a MSO. Some states, including the state of Oregon require once you put a motor on it to have it licensed. I have made several phone calls requesting the MSO. No one at Inflatable Boatworks, Inc has had any follow through. I have had to contact them about every two months requesting for the MSO, :thdown . In addition, shortly after putting the tender in the water a few times we have developed some cracks in the motor mount that led to water intrusion and it has started to rust from the inside out leaving rust stains on the boat. In addition, the values are not holding air very well. I have had to take the bottom floor value out and apply vaseline to help seal the value from loosing air. Overall, I am please with the boat itself. However, the customer service at Inflatable Boatworks has been less than satisfactory. Should you choose to purchase one of these tenders, make sure you get your MSO upon pick up or you may be in for a long long journey without your tender in the water. :sad Or you can just use it and hope that you don't get checked. :smileo However that already happened to me and I had to paddle back to shore, take the motor off or receive a ticket. I chose to take the motor off. :wink
 
How about contacting the manufacturer? If you have a bill of sale, and the HIN, he should be able to give you a MSO (Manufacturer's Statement of Origin). (I had a similar problem--different store and manufacturer.)

I would use a silicone rather than vaseline on a valve for lubricationt, but probably some sealant would work better with the valve to fabric interface (I have found that 4200 works well if necessary with PVC fabric).

I suspect that you can address the mount problem best with epoxy--but agree that you should not have any of these problems. IBW doesn't seem to have a good reputation--and the web site seems to have some problems....
 
Copied from my earlier post re: Inflatable Boat Works

"What I really liked. Talking to Jim King about the future of the "Alaska Series" inflatables. Good things coming. A new PNW dealer who is, shall I say, a bit more responsive to the customer, and more fitting with the Jim King quality philosophy. Yes my friends, the infamous "Alaska Series" is going to be available at Island Marine Center on Lopez Island. 2007 Jim sold 85 boats, 2008 Inflatable Boatworks sold 15. He is looking for a better year this year. Folks looking for a great inflatable might want to check out the IMC crew. They are just a few minutes from Friday Harbor if you are up there for the CBGT. "

Jim, I had a long talk with Jim King at the boat show, in regard to the Alaska Series that I got from Inflatable Boat Works. There have been some serious and severe customer service issues with that organization and Personally I will not go back there, ever. However, the good news is that what you have experienced with the Alaska Series 240TDS is recognized by Jim King and he is doing his best to make things right.

The problem stemmed from changing manufacturing plants. There were about 140 boats made that did not have the proper fitting outboard bracket set up. He will replace yours if you contact him. (At least that is what he told me.) He said he would replace mine, and I didn't even know it didn't fit. Haven't seen it yet but I told him I was not in a hurry, and he has a couple of boat shows to do before he gets back to Alaska some time in late Feb.

The valve problem, which I also had, and knew about, was that they had a slow air leak. Yes, every valve. They are injection molded and where the two halves come together, on the inside where the silicone valve seats against the plastic, there is a very tiny ridge. That is where the leak is coming from. It needs to be filed down to smooth, and then a silicon grease lube applied, then the silicon flap reseated on the plastic part and the valve has to go back into the boat. He showed me this on a valve he had at the show. Quite a simple fix, but it took me 2 months to get my boat back from IBW and I paid the shipping. It came back with the wrong size floor, I called and switched, they sent me another floor. Wrong size again, and again. After nearly 6 months, I finally got the right one.

He promised to send me the new motor mount, and to send some Red material to make a strip on the white boat. I did not know about an MSO.

From Dr. Bob's post:
"How about contacting the manufacturer? If you have a bill of sale, and the HIN, he should be able to give you a MSO (Manufacturer's Statement of Origin). (I had a similar problem--different store and manufacturer.)"

I am going to e-mail Jim King (he said that is the best way to contact him) and request an MSO directly from him, rather than even contacting IBW. I do have the bill of sale and serial (HIN) number.

I don't know if Island Marine Center on Lopes could be of any help, but I am going to call them and ask. Will post their response here after I talk to them. I do know that they are a very service oriented center and strive to keep their customers happy.

Jim KIng is aware from several segments that IBW has not been a very good fit, thus his choice to move boats out to IMC. Less handy to get to, but that may not make a big difference. Inflatable only sold 15 boats all last year, and he is ready for a change. the boats they were going to get are the same exact boats, but with a "Wolvarine" label, however that has been dropped, and they are going to be Alaska Series.

Anyone considering a good inflatable, please consider the AK series, but please save yhourself the heartburn and go out to Island Marine Center.

(Proper disclaimer here: I have no finacial interest in eather parties. Just hoping to save some brat simular grief Jim (bshillam), Warren (Doryman), I and some others have had to deal with.)

Harvey
SleepyC :moon
 
Correct me if I am wrong........If a dingy is a tender for a bigger boat you don't need to have it registered. One of my earlier boats was documented and the issue arose. Marine patrol clarified for me. Unless you are using it to fish with you don't need registration, motor or not. I know some states have different laws, but a documented vessel is regulated by the feds. I think the main vessel name must be printed on the dink.
The numbers will not stick on the Pudgy so I put them on a plastic board and carry them in the hole. No one has ever asked me to display them.
I fish out of my dingy, so I registered it.
Montana you only pay for a boat once and it is permanently registered. Fairly reasonable too.
captd
 
hardee":1n4gi9jy said:
The valve problem, which I also had, and knew about, was that they had a slow air leak. Yes, every valve. They are injection molded and where the two halves come together, on the inside where the silicone valve seats against the plastic, there is a very tiny ridge. That is where the leak is coming from. It needs to be filed down to smooth, and then a silicon grease lube applied, then the silicon flap reseated on the plastic part and the valve has to go back into the boat.

Harvey, I would like to go over this with you when I get back. I am a little unclear on what you are describing, but I have not had problems with my boat. Maybe a little air loss but not a lot. Also not sure if my bracket is "good" or not. Perhaps at one of the CBGTs we can look at my boat together.

Warren
 
Here is a copy of the email I just sent to Jim, I'll let everyone know what his repsonse is.

Good morning Jim,



At the last Seattle Boat Show 2008 my wife and I met you to discuss a purchase of a 240TDS. Because of the numerous reports from other C-Brats and the great remarks about the quality of your boats we moved forward with a purchase from you at the show. Unfortunately since day one I have had three issues and Inflatable Boats has done nothing to solve them. They claim that they will get back to me and don’t. I have repeatedly called and so far the issues presented to them have gone unresolved. After posting a comment on C-brats website I am glad to hear that your product is going to be handled out of another retailer. If you would, here are the concerns that still need to be addressed;

1. The motor mount has developed cracks in all the welds which has led to water intrusion causing the motor mount to rust from the inside out. This leaves stains on the boat and on my clothing as I unload the boat and put it in the water. We have only had the tender in the water maybe three total times and we don’t store it on the water. It is stored in the garage while not in use. It is also my understanding that last years motor mounts may not have been correctly fitted to the tenders, which is my belief as well. Because when I received my tender from IBW the box did not have a motor mount. Instead they grabbed one off the floor, maybe from another tender or what not. The salesman said try this out, if it doesn’t work we’ll send another one. I advised them of the issue surrounding the motor mount and still have yet to receive a replacement.

2. In Oregon, once we attach a motor to the tender they require the vessel to be registered. In order to do this I need an MSO. I did not receive an MSO when I picked up the tender. I have contacted IBW several times, again I have not received the MSO. They have found my invoice, I have given them my hull number and still no MSO. I am not sure where the breakdown is, if it’s on their side and not following through, or if it’s on your side. One of the main reasons why my wife and I purchased our tender from you is because of your statement at the boat show that you personally will stand behind any of the boats you sell. Good enough for me. However, this is not the treatment I would come to expect.

3. The values in the tender don’t hold air. You and I talked about how to remedy this matter. However, this is a quality control issue. I have since put the Vaseline you suggested on the value in the floor and have yet to complete the procedure on the other two. Those as well loose air. When someone purchases something there is an expectation that they will be able to use it as it was designed or implied to be able to use. We were up in the San Juan’s we this problem started. I had to pump up the tender each morning just to be able to take the dog to shore. This depreciates the joy of ownership and creates a less than desirable experience.
 
My Heaven

Give Jim a call at 907-248-2900, he actually answers his phone. Jim stands 100% behind his products and will make things right. I also had the leaky valves which he fixed on the spot for me at his warehouse in Anchorage. It has been a frustrating year for him dealing with his new overseas manufacturing plant but has finally got most of the bugs worked out.
As for your valve issue I’m sure he’ll send you new valves and explain how to install them. The motor mounts are a know issue also and if he’s got the new ones in he’ll probably ship you one.
Not sure about the MSO, but perhaps he can be of help there also.

Jay
 
"Here is a copy of the email I just sent to Jim, I'll let everyone know what his response is."

bshillam, thanks for posting that e-mail. Well put. I do hope you get some prompt service and saticfaction there.

I did talk to Island Marine Center, on Lopez island to day. the Service manager was on board an Ocean Sport Roamer 33 on his way up to the boats show in Vancouver BC, but the gal that I talked to did promise she would e-mail him with the content of our conversation and he would get in touch with me. I ask these;

1. to confirm if they were currently a dealer for Alaskan Series?
Answer: Yes
2. Would they be willing to do the repair on the valves that we are having trouble with if Jim King will work with them and us to supply the correct valves?
Answer: Would be up to the Service manager
3. Were they going to continue to represent Jim King with the AK series?
Answer: Yes as far as she new. They brought 2 boats back with them from the SBS.

I will continue to update their status info here, as I get it.

Harvey
SleepyC :moon
 
I read through several of these threads with much interest, concern, and ultimately disgust. As a consumer of any product, no one should have to go through the BS that has happened here. There is no excuse.

As the owner of Inflatable BoatWorks, Inc. (IBW), a personally accept the blame for the mis use of customer trust and service. The people that I had in place failed me, and you, in nearly every aspect of purchasing from IBW. As a result, I replaced everyone that worked here as of last September 2008, from General Manager to helper (most went to our competitor) and I am now on site full time.

Your complaints are not taken lightly. We have been overwhelmed with like kind concerns, promises that were made and not fulfilled, phone calls not returned, MSO's never mailed or received, refunds never made, etc., etc., etc.. A nightmare for sure. But we are working through them one at a time, resolving every issue, and making sure that the customer gets what he expected. We cannot go back and erase the damage, only try to make it right. We are committed to this end, whatever it takes.

Going forward, please call our store at 206-284-6020, or my personal cell phone at 206-399-6814, if you need help. I will make sure that you are taken care of fully.

Jim King's Alaska Series inflatables are high end, backed by a great company and designer, and unlimited warranty. IBW will back these boats with a renewed perfomance and customer service level. You have my word on that.

John Whitcomb
President
 
Two thumbs up for John!! :thup :thup

That's the way to take responsibility and respond to your customer complaints.

Here's hoping for the best for your company! :beer :cigar
 
captd":37ao501w said:
Correct me if I am wrong........If a dingy is a tender for a bigger boat you don't need to have it registered. One of my earlier boats was documented and the issue arose. Marine patrol clarified for me. Unless you are using it to fish with you don't need registration, motor or not. I know some states have different laws, but a documented vessel is regulated by the feds. I think the main vessel name must be printed on the dink.

captd

Washington State requires the dinghy be licensed seperately from the main vessel, no matter how it is used.

As a broker, we can't even mention the dinghy on a boat for sale unless we have a copy of a registration for it. You can imagine the problem this causes when we list a boat that has been owned for years and has a dinghy that was never licensed because years ago it wasn't required.

The states just want their tax money.
 
Matt,

I know that you are a dealer and required to know about WA boat registration, but I have found a portion of the WA regs that seems to allow for dingys being unregistered for limited use.

Link: http://apps.leg.wa.gov/RCW/default.aspx?cite=88.02.030

Here is a partial quote from those regs.

Quote---
(6) Vessels equipped with propulsion machinery of less than ten horsepower that:

(a) Are owned by the owner of a vessel for which a valid vessel number has been issued;

(b) Display the number of that numbered vessel followed by the suffix "1" in the manner prescribed by the department; and

(c) Are used as a tender for direct transportation between that vessel and the shore and for no other purpose;
End quote

As I recall, a US documented vessel is also allowed to have dingys that carry the documented vessel's name and the words "Tender To--(vessel name)" or "T/T (vessel name)"

But note that use is restricted to (c) above.

This is just my opinion from limited research. Use with caution!
 
Dinghy registration can be confusing. But the vast majority of states require any boat with a motor to be registered. These rules have changed through the years. I think that there may still be a state or two which allow the dinghy to have a "1" and then the state numbers of the mother vessel.

Links to the various registrations can be found at:
http://www.usps.org/e_stuff/states.html (to find registration requirements often you have to follow links on the specific page)

Washington Sate's requirements from the state web site are:
"All motorboats regardless of length, and sailboats 16 feet and over, are required to be registered by state law unless specifically exempt. "

You can have a dinghy which does not have an engine, or a Kayak over 16 feet and not require registration (currently--some states are registering Kayaks and Canoes). in Washington.

Documented vessels have not rights to a tender which is not registered--this is clearly spelled out in the federal documentation statutes--that numbering of dinghies is a state's rights issue, and subject to the federal motor boat numbering act. A life boat or life raft (specifically used for this) is not required to be registered. Perhaps some local authorities are cutting slack--but that is not true in many places.

The "Tender To" (T/T...name of vessel) is frequently used by vessels of other countries where dinghies may not need to be registered. But there is a risk in using T/T--and that is that thieves will see that your dinghy is ashore and then use that opportunity to rob the mother vessel. We kept our dinghies registered in a US state when we were world cruising. We did get away with the "Tender To" (along with Calif. License plates) on our mopeds. But that only seemed to work with scooters less than 50 CC displacement.
 
Well, this evening I just got a call from Jim King. He has addressed all my concerns.
1. Sending me all new values as there was a slight manufacturing issue. Minor, but in the values this does cause some air loss.
2. Mentioned with his next shipment in May that all new motor mounts will be sent to IBW and they should send one my direction. I found out the motor mount I was initially given by IBW wasn't even an Alaskan Series. That might explain the leaking/rusting problem. We're not even going to be using the tender in the spring so this wasn't too much of a concern.
3. MSO heading to IBW and should be shipped to me shortly, of course provided they mail it to me.

I'll of course keep everyone informed.
 
I must say I was surprised to see the post from John Whitcomb of Inflatable Boat Works on this thread.

"Going forward, please call our store at 206-284-6020, or my personal cell phone at 206-399-6814, if you need help. I will make sure that you are taken care of fully.

Jim King's Alaska Series inflatables are high end, backed by a great company and designer, and unlimited warranty. IBW will back these boats with a renewed perfomance and customer service level. You have my word on that."

John Whitcomb
President


Surprised, yes, glad to see that there is someone paying attention to their consumers needs, and that someone is willing to stand up and accept responsibility for what has been going on, (or more correctly what has not been going on), and then address the issues and take action for service improvement. Until now I had no intention of further contact with IBW. I am willing to rethink that stance and will contact them for the MSO and motor mount replacement and see where that action takes us. I will, along with bshillam keep this thread updated.

Going forward,.....Jim King's Alaska Series inflatables are high end, backed by a great company and designer, and unlimited warranty. IBW will back these boats with a renewed performance and customer service level. You have my word on that. I agree that they are well designed inflatables. I know Jim King is backing them, and for me, I will be interested in seeing how this new stance plays out. Mean time, I will keep working on my Alaska Series aka Wolverine.

"Going forward...

Harvey
SleepyC :moon
 
bshillam":2kgle5sy said:
Well, this evening I just got a call from Jim King. He has addressed all my concerns.
1. Sending me all new values as there was a slight manufacturing issue. Minor, but in the values this does cause some air loss.
2. Mentioned with his next shipment in May that all new motor mounts will be sent to IBW and they should send one my direction. I found out the motor mount I was initially given by IBW wasn't even an Alaskan Series. That might explain the leaking/rusting problem. We're not even going to be using the tender in the spring so this wasn't too much of a concern.
3. MSO heading to IBW and should be shipped to me shortly, of course provided they mail it to me.

I'll of course keep everyone informed.

I stopped and talked with Jim at one of our early season boat shows being held at the new Anchorage Convention center. I mentioned that a C-Brat was having problems with one of his tenders and he immediately knew who I was talking about, reiterated your situation, and said he would contact you in the next day or so.
Jim also said he’s secured a new valve manufacture and has personally witnessed their quality and pressure testing procedure; all future manufactured Alaska Series inflatables will have these new valves.
While talking with him I mentioned that my inflatable floor won’t hold pressure very well even after repairing the valve. This time of year he’s hooked up with shows all around the country and here in Alaska, but said he’d take care of me before the spring boating season.
I’ve been to his warehouse a few times and have seen him at varies boat shows, have never seen another employee only his girlfriend on occasion. He runs a one man show and a first rate one at that; you’ve got to give this guy mega kudos. :thup :thup
 
Somewhat off track:

If a dingy, inflatable or not, is not powered by "machinery", and is only powered by hand power, (paddled or rowed) does it still need to be licensed, or registered? And would it then only need to have the mother-ship number followed by the T/T notation? So far I have never registered my canoe (17 feet), or Kayak (15 feet) and have never had any issue with them. Wondering :|

Harvey
SleepyC
 
hardee":buj268b7 said:
Somewhat off track:

If a dingy, inflatable or not, is not powered by "machinery", and is only powered by hand power, (paddled or rowed) does it still need to be licensed, or registered? And would it then only need to have the mother-ship number followed by the T/T notation? So far I have never registered my canoe (17 feet), or Kayak (15 feet) and have never had any issue with them. Wondering :|

Harvey
SleepyC

It depends on the state. For example, I believe that Minnesota requires a license on all canoes, etc..
 
Harvey,

Here is the Washington state info:
Link to page: http://apps.leg.wa.gov/RCW/default.aspx?cite=88.02.030

RCW 88.02.030
Exceptions from vessel registration — Rules.


Vessel registration is required under this chapter except for the following:
--------(stuff clipped)

(#6) Vessels equipped with propulsion machinery of less than ten horsepower that:

(a) Are owned by the owner of a vessel for which a valid vessel number has been issued;

(b) Display the number of that numbered vessel followed by the suffix "1" in the manner prescribed by the department; and

(c) Are used as a tender for direct transportation between that vessel and the shore and for no other purpose;

(#7) Vessels under sixteen feet in overall length which have no propulsion machinery of any type or which are not used on waters subject to the jurisdiction of the United States or on the high seas beyond the territorial seas for vessels owned in the United States and are powered by propulsion machinery of ten or less horsepower;

(#8 ) Vessels with no propulsion machinery of any type for which the primary mode of propulsion is human power;

-------(stuff clipped)

Number 8 covers all manually propelled vessels of any length.
 
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