C-Dorys are great boats. They are definitely a niche. A niche that I think could have been greatly expanded. It isn't a contest to see who builds the most boats. Between the time we ordered our CD-25 (2006 Seattle Boat Show), and taking delivery (summer 2006, one of the first 2007 models), the company made some intentional changes... changes that put artificial separations between them and their customer base. No factory service. No factory sales. They stopped answering their phone with a live person and directed boat owners to contact their dealer (the factory was my dealer). E-mails went unanswered.
That business model tanked as the economy took a dive. The factory over-built what could be sold and tried to force dealers to stock more boats in order to keep the dealership. Doing this, they alienated dealers AND boat buyers. I heard one factory person say, "The dealer is our customer. We don't have time to deal with boat owners." I knew that was the kiss of death for the future of their business, and that's the way it played out. Unfortunately, the succession of factory entities didn't learn a thing from that situation.
It isn't about handing out some hats or doing a once-a-year factory party... it is about promoting to those who have boats, since they are a major presence to the public. Who here has NOT had people ask about their C-Dory?? At the ramp, on the road, out on the water, when pulling up to a dock for a lunch stop? They could have made the boat owners feel like we are part of the C-Dory experience, but they chose to slam that door shut.
Boat builders, who thought that was enough. Factory higher-ups who thought it was about fiberglass and boat parts, and not about people's pride of ownership and dreams. They missed the point. Not many of us HAVE to have a boat, but many have that burning desire to have a boat.
Thanks to the C-Brats, there are gatherings all around the country. Thanks to the C-Brats, there is a place to find out about these great boats. Thanks to the C-Brats there are still people talking about C-Dorys. When the different factory entities couldn't find their way to get a boat in the Seattle Boat Show (truly, the premier showcase for those who want a tough PNW type boat), many of us mourned their short-sightedness.
Marc Grove from Wefings has made real efforts to get these boats in front of the public. Last I heard, he still stocks some. BUT, anyone who wants to buy a new C-Dory has to make a real effort to get it done. I know there are a couple dealers in the PNW, but what do they have for a perspective buyer to actually view? And, how many people are coming through their doors, waving money, saying they want a new C-Dory?
Read the TugNuts from time to time, and you will regularly read about people ordering and taking delivery of new boats. And the factory giving those people a lengthy orientation on those boats. Making them feel comfortable and providing support. They have rabidly loyal customers, just like this group is about our C-Dorys... the difference is how each factory cultivates (or doesn't) those boat owners.
I have said I wouldn't go down this road again, but I find it so frustrating when the discussion turns to C-Dory and Ranger Tugs. The C-Dorys are a unique boat. They aren't "second best" to other boats out there, but the factory (non)relationship with customers sure isn't working in their favor. You would think someone at the factory would have realized that it takes more than just building a good boat... you have to truly care about the people who buy (and continue to buy) boats.
Jeff is definitely an asset for Ranger. I bought my boat from him when he was with C-Dory. He is certainly a good guy, but not the only guy out there who knows and promotes customer service. Ranger has a bunch of them. A damn shame that C-Dory seems to not appreciate the value that a customer service oriented person would bring to the table. Maybe the current C-Dory factory is happy making what they are making for boats right now - I don't claim to have an inside view there. But, as a guy who no longer has a dog in this fight, I see no public evidence that anything has changed at C-Dory.
I'm one of those guys that likes something new once in a while... that smell of fresh fiberglass in the morning. I don't think I'm alone out here. Ranger simply understands that people will buy new boats if you create that desire in them. That may not be "innovation," but it is very smart business. And, they are offering more models (and power options) to bring buyers into their fold.