What's your definition of "PISSED OFF"?!?!?!

You can add Pooderbuilt (now PDR in Bellingham) to the do not call list. Their fabrication of my stern rail on our new 23V arrived twisted so badly that I had to rework it. One leg was 1/4" shorter than the other three and one of the flat washers used in the fabrication of the rail base had a flat side on it. The final insult was their inability to follow shipping instructions from Sportcraft Marine to drop-ship it to my home (they chose to ship it to Sportcraft, cost me an extra $20).

When Ryan (at Sportcraft) informed them of these issues their reply was no reply. Needless to say, Tanner or PDR will not get any future business from me. When you pay (well) to have a job done, it should be done right the first time (especially when they have a pattern).
 
localboy":29t88bob said:
He also told me he "lost his ass" on this custom job. Who knows. All I know is I paid a chunk of $$$ for something that did not work.
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I don't appreciate it when suppliers use that type if info with me. If things go well do they plan to tell you how much profit they made on you? just fix the problem quickly and as painlessly as possible for the customer. who is always right. :wink:

sorry about your hassles. hope the rework works out for you.
 
I don't appreciate it when suppliers use that type if info with me.
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I agree. I basically had no comment when he hit me with that. He quoted me a price. I paid it. It's a sales tactic I'm aware of and do not appreciaten nor would I use. I'm curious as to what, exactly, Tanner is going to do to "make it right". My bet is they will simply elongate the holes to fit. We'll see, hopefully, tomorrow. The other issue was Mark said he went out to the floor and spoke to the worker who drilled the holes. The worker swore he used the correct pattern. I said no way. I had the pattern in front of me and so did they! We agreed to disagree.

He was apologetic, and I appreciate that, but I'm out several hours of time/labor, a new ethernet end that I had to order from Garmin, freight back to Bellingham....truth be told, the entire transaction has left me frustrated and the bill for the return shipment to Tanner, via overnight UPS, made me even more resentful. My time. My money. More of my time. More of my money. For something that should have been correct from THE FIRST TIME. :evil:
 
The big, brown truck just left. To my surprise it appears that an entirely new upper plate was welded onto the pedestal after the wrong one was removed. Still had some polishing compound left on it. The worker even left the pattern masking-taped to it, exactly as it should've been....tomorrow I install it, again....

So, for the record: Tanner made it right.

EDIT: On closer inspection, I know what they did. They welded up the wrong holes, grinded and polished them and re-drilled the correct ones. Makes sense; much easier than cutting/welding on a new plate. :idea:
 
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